General Terms and Conditions (AGB)

1. conclusion and content of the agreement

1.1 These Terms and Conditions of Delivery and Sale shall apply exclusively to all deliveries and other services.

1.2 Any deviating terms and conditions of the Buyer which we do not expressly not expressly recognised by us are not binding, even if we do not expressly contradict them.

1.3 The place of fulfilment for all obligations arising from the contractual relationship contractual relationship, including the obligation to pay, is Waldkirch.

1.4 The invalidity of individual provisions of this contract or its its components shall not affect the validity of the remaining unaffected.

1.5 The place of jurisdiction is Waldkirch im Breisgau.

2. Pjourney

2.1 Prices quoted in catalogues, price lists or similar are subject to change and are quoted in euros plus statutory VAT.
2.2 The publication of a price list renders all previous price documents invalid. Please note that animal lists are published weekly.
2.3 All prices are ex warehouse Waldkirch.
2.4 Printing errors and obvious mistakes in price lists, offers or confirmation letters do not entitle the customer to any claims.

2.5 For animals, we charge a surcharge of 25% per animal for optically perfect animals or special requests such as sexing of snakes, as well as unbalanced/unusual sex ratios (e.g. 0.3).


3rd delivery

3.1 Delivery is only made to the reseller for pet supplies.

3.2 Initial orders must be placed in writing (fax, email or letter) and will only be delivered against advance payment.

3.3 For orders below the minimum order value of EUR 50.00, a minimum quantity surcharge of EUR 10.00 will be charged. From a net order value of EUR 250.00, domestic delivery is carriage paid, for foreign customers carriage paid to the German border, with the exception of animals, feed animals, frozen food and terrariums. Shipping costs will be charged pro rata. Glass terrariums are only dispatched on pallets.

3.4 The seller shall endeavour to deliver as quickly as possible. The choice of the mode of despatch is at our discretion. Partial deliveries are permissible. Dispatch and packaging shall be carried out to the best of our judgement, but we shall not be liable for the cheapest form of transport.

3.5 A delivery period shall only be deemed to have been agreed if we expressly confirm it in writing. The specification of a delivery date shall be made to the best of our judgement and shall be extended appropriately if the Buyer delays or fails to cooperate as required or agreed. This also applies to the occurrence of events beyond our control, such as delays in delivery by upstream suppliers.

3.6 We reserve the right to make changes to the choice of material, specification and design even after sending an order confirmation, provided that these changes do not contradict either the order confirmation or the buyer's specification.

3.7 Delivery of live animals

3.7.1 Vertebrates will only be delivered if we have a valid authorisation to trade in vertebrates in accordance with §11 of the Animal Protection Act. DGHT/VDA certificates of expertise alone are not accepted!

3.7.2 Vertebrates are shipped exclusively by live animal carrier. Invertebrate feed animals are dispatched by express carrier or, on request, as a standard parcel. Frozen goods are dispatched by express carrier or animal carrier. Depending on the weather conditions, we will choose the appropriate packaging at our discretion. The shipping and packaging costs shall always be borne by the buyer. We will credit the packaging charged to the buyer if the goods are returned free of charge, provided they are in perfect condition. This does not apply to shipping packaging for rodents, which we cannot take back for reasons of hygiene.

3.7.3 All animals offered by us comply with the statutory provisions. In the case of animals that fall under Regulation EC 338/97 (CITES animals), a corresponding proof of legality (e.g. import licence number) is printed on the invoice. Annex A animals are only sold with a certificate. A certificate will be charged at cost price of EUR 5.00. We can only provide additional proof of legality if the buyer provides us with proof of purchase (invoice). Such requests will be processed as quickly as possible, but may take some time depending on the effort involved. Costs incurred by us due to additionally provided proofs shall be borne by the buyer.


4. Transfer of risk, notification of defects and warranty

4.1 The risk of accidental loss or accidental deterioration of the goods shall pass to the Buyer as soon as the goods have been loaded.

4.2 The Buyer must inspect the goods immediately upon receipt and, if a defect is discovered, notify us immediately. If the Buyer fails to make this notification, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. We reserve the right to inspect the goods complained about after receiving notification of defects.

4.3 Complaints or partial deliveries shall not entitle the Buyer to refuse acceptance of the goods.

4.4 Warranty claims are limited to repair or replacement at our discretion. If a repair or replacement delivery is not possible, the equivalent value will be credited. The assertion of warranty claims for products already sold to consumers requires the cash register receipt and the completed warranty card.

4.5 In the event of defects for which we are not responsible, the costs for the replacement delivery shall be borne by the buyer. Otherwise, a replacement delivery shall be made with the next possible regular delivery to the Buyer.

4.6 Returns of all kinds must always be made carriage paid.

4.7 Claims for damages and other further claims of the buyer, in particular due to consequential damages, insofar as these do not result from the absence of warranted characteristics, are excluded. This shall not apply in the event of wilful intent, gross negligence, breach of material contractual obligations on our part or the absence of properties warranted in writing.

4.8 Warranty claims of any kind shall expire six months after delivery.


4.9 Special features of the warranty for live animals.

4.9.1 In general, live animals are to be regarded as used goods that may have obvious or hidden defects. Animals with regenerated tails or healed wounds are not considered defective; this also applies to defects such as parasite infestation, missing claws or toes, carapace damage or minor tail defects, which can often occur in live animals. Due to the nature of the matter, we cannot be held liable for internal diseases and parasites. We endeavour to only sell animals that appear healthy on the outside. We do not guarantee the sex of the animals; sexing is carried out to the best of our knowledge and belief.

4.9.2 Within Germany, we guarantee the live arrival of vertebrates, provided that the carrier is not at fault. After receipt, the risk of loss or deterioration of the goods is transferred to the buyer. We cannot be held liable for the live arrival of food animals in extreme weather conditions.

4.9.3 Rejected animals must be kept for possible inspection. The seller may request a

5. Terms of payment

5.1 The invoice amount is due net without deduction upon receipt of the goods, unless otherwise agreed. If there are several outstanding invoices, payment shall always be applied to the oldest outstanding invoice. If costs and interest have already been incurred, payment shall be made first against the costs, then against the interest and finally against the main service. Deliveries abroad only against advance payment and at the buyer's risk.
5.2 For initial orders, delivery shall only be made against advance payment. If the buyer is creditworthy, payment by direct debit or invoice can be agreed for subsequent deliveries. The direct debit shall be made at the beginning of the calendar week following the invoice date with a 3% discount. For payments within 10 days of the invoice date 2% discount or 30 days net, without deduction. Cash discount deductions are not permitted for receivables with a value date or if receivables with an older due date are still outstanding.
5.3 Billing via Sagazoo, Egesa-Zookauf and EFIS is possible.
5.4 If cheques or bank direct debits are not honoured, a processing fee of EUR 5.00 will be charged. A reminder fee of EUR 10.00 shall be due from the 2nd reminder.
5.5 If the payment term is exceeded, default interest of 8% above the base interest rate and charges for granting credit will be charged.
5.6 If payment for deliveries is not made in accordance with the conditions or if there is a significant deterioration in the Buyer's financial circumstances, in particular in the event of suspension of payments, an application for the opening of bankruptcy or composition proceedings or the issue of an enforcement order, we shall be entitled to declare all outstanding claims due for immediate payment.

5.7 Offsetting and retention are excluded unless the offsetting claim/the claim for retention has been

6. Retention of title

6.1 Until payment of all claims arising from the business relationship, including any refinancing or reverse bills of exchange, the Seller shall retain title to its deliveries of goods, which may only be sold in the ordinary course of business.

6.2 Any return of goods shall always be for safety reasons only; even if the goods are subsequently

7. distribution channel

7.1 The sale of our products on stock exchanges, via the Internet and on Ebay and other auction platforms requires our express written authorisation.

7.2 The authorisation can be revoked at any time without giving reasons.

8. Copyright notice

8.1 Our images and texts are subject to copyright. Their use requires our express written authorisation, which can be revoked at any time.
8.2 The use of our image material and texts on Ebay and other auction platforms is not permitted and will be penalised.

8.3 It is not permitted to change or falsify copyrighted material from us or to use it to advertise third-party products.